QAPI (Quality
Assurance Performance Improvement) has 5 elements that you must include in your
program. The second aspect of QAPI is Governance and Leadership. This aspect deals with who is going to take
responsibility for the QAPI process and how are they going to do it? Those of you in Administration need to take
the lead in QAPI. Use your staff,
residents and families to get input that will help you to decide how to
proceed. You need to provide the
necessary training and equipment for the staff as you select projects to work
on. When you think about establishing
policies around QAPI, you need to make sure they will stand up in the face of
changes in personnel and turnover. Set
your priorities for improvement. Your
QAPI program must have at least one person accountable with adequate resources
to ensure the success. It is important
to set expectations from the start. As
you set these expectations, keep in mind safety, quality, rights, choice and
respect. Finally, create an
organizational culture and climate that holds staff accountable, where
systems are evaluated through root cause analysis rather than punishing
individuals and creating fear of retaliation.
Very often identified problems are due to a system failure rather than
an individual making a mistake.
For assistance, contact Bonnie Blachly at bblachly@leadingagewa.org.
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