Upstairs Solutions, a 2012 LeadingAge Premier Sponsor, recently released the white paper, "Developing an Effective Quality Assurance Program: Turning minimum requirements into a comprehensive strategy".
According to Cheryl Phillips, senior vice president for advocacy at LeadingAge, who is quoted in the white paper, “Our traditional QA approach…didn’t engage the culture of the organization in using that information in forward-thinking, true process improvement. QAPI is going to be a vehicle to do that.”
You can download a copy of the white paper to find out more.
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